iHerb
iherb.com ↗In their words
“IHerb has formidable Net Promoter Score of 88 underpinning regional performance.”
“IHerb's Net Promoter Score increased to 88 in fiscal 2025, reflecting improvements in delivery speed and product availability.”
Disclosed NPS over time
Every Net Promoter Score iHerb has published, by date.
NPS disclosures (2)
…iHerb has formidable Net Promoter Score of 88 underpinning regional performance.
…iHerb's Net Promoter Score increased to 88 in fiscal 2025, reflecting improvements in delivery speed and product availability.
Retention disclosures (0)
No retention figures yet.
1 earlier entries are in the full version. Get full access →
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.