Intercorp Financial Services Inc.
intercorp.com.pe ↗In their words
“All of these reinforces our commitment to delivering a simpler, safer, and more convenient experience for our customers. Finally, Net Promoter Score remained strong at 61 in retail and 76 in commercial, up 10 and 11 points versus December. Supported by the agility and simplicity of our apps and consistently strong service quality.”
“Retail digital adoption increased to 84%, and commercial digital clients now stand at 75%. The good news is that NPS improved quarter over quarter reaching 68 in retail, a record high, and 73% in commercial supported by agility and simplicity of our app and consistently strong service quality.”
“We strive to build primary banking relationships by placing the customer at the center of our decisions and offering the best digital experience. As a result, NPS for retail banking stood at 61, and the percentage of our clients that engage in digital retail is higher than 86%.”
Disclosed NPS over time
Every Net Promoter Score Intercorp Financial Services Inc. has published, by date.
NPS disclosures (7)
All of these reinforces our commitment to delivering a simpler, safer, and more convenient experience for our customers. Finally, Net Promoter Score remained strong at 61 in retail and 76 in commercial, up 10 and 11 points versus December. Supported by the agility and simplicity of our apps and consistently strong service quality.
We strive to build primary banking relationships by placing the customer at the center of our decisions and offering the best digital experience. As a result, NPS for retail banking stood at 61, and the percentage of our clients that engage in digital retail is higher than 86%.
We strive to build primary banking relationships by placing the customer at the center of our decisions and offering the best digital experience. As a result, NPS for retail banking stood at 68, and our retail digital clients are more than 84%.
Retail digital adoption increased to 84%, and commercial digital clients now stand at 75%. The good news is that NPS improved quarter over quarter reaching 68 in retail, a record high, and 73% in commercial supported by agility and simplicity of our app and consistently strong service quality.
Furthermore, our Net Promoter Score (NPS) reached 60 points, a 10 point increase year-over-year, driven by the optimization of our WhatsApp channel, the strengthening of our relationship model, and the improvement of our service levels.
We strive to build primary banking relationships by placing the customer at the center of our decisions and offering the best digital experience. As a result, NPS for retail banking stood at 51, and our retail digital clients are more than 84%.
We strive to build primary banking relationships by placing the customer at the center of our decisions and offering the best digital experience. As a result, NPS for retail banking stood at 56, and our retail digital clients are more than 80%.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.