International Business Machines Corporation
ibm.com ↗In their words
“IBM reported net revenue retention above 130% in Q3 FY2026, reflecting strong software growth.”
“IBM's net revenue retention has exceeded 130% since an acquisition closed, indicating strong customer expansion.”
“IBM highlights how faster AI-powered customer service responses improve customer loyalty and retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
IBM reported net revenue retention above 130% in Q3 FY2026, reflecting strong software growth.
IBM's net revenue retention has exceeded 130% since an acquisition closed, indicating strong customer expansion.
IBM highlights how faster AI-powered customer service responses improve customer loyalty and retention.
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Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.