Verticals / Public sector & non-profit / IRS Direct File
IRS Direct File
irs.gov ↗80
Latest disclosed NPS
19 May 2026
1
NPS entries
1 with a number
2026
Years covered
1 entries in all
In their words
“The IRS Direct File program achieved a net promoter score of +80 on a scale of -100 to +100.”
NPS disclosures (1)
19 May 2026
NPS80
The IRS Direct File program achieved a net promoter score of +80 on a scale of -100 to +100.
— reported by fedscoop.com · 19 May 2026 · NI-D538075
fedscoop.com ↗Retention disclosures (0)
No retention figures yet.
3 earlier entries are in the full version. Get full access →
Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.