Itaú Unibanco
itau.com.br ↗In their words
“We're very positive with the evolution of the migration of One Itau that we've done throughout the quarter First, we concluded the migration second year NBS levels above 80%, very strong with a small fraction, 99.3% of the clients. migrated with a digital experience that is very solid, and we managed to get 18 points of NPS in regards to the leader of the digital bank.”
“So what we've done is improving the quality of the investment and increasing the investment for new businesses that will generate benefits in the long term that will improve the NPS and the relationships with our clients. So the mix is important. where we are investing.”
“And this gives you scalability and capacity of servicing your client better and the journey and the experience has an important role. We see important evolutions in the NPS because it's not an issue just of being competitive. The prices are variable.”
Disclosed NPS over time
Every Net Promoter Score Itaú Unibanco has published, by date.
NPS disclosures (11)
Our clients already recognized these improvements, as evidenced by our satisfaction rates, Net Promoter Score (“NPS”). Itaú Uniclass achieved 76 NPS points on December 31, 2025, when compared to 74 points in 2024.
Our clients already recognized these improvements, as evidenced by our satisfaction rates, Net Promoter Score (“NPS”). Itaú Uniclass achieved 76 NPS points on December 31, 2025, when compared to 74 points in 2024.
Robust innovation ecosystem based on clients needs ... and always pursue sustainable growth Broad coverage in measuring business NPS, as well as the experience of our products and services Structured feedback process focused on the evolution of our products and services Our clients' satisfaction is reflected in the high level of NPS from our digital application solutions ...…
We're very positive with the evolution of the migration of One Itau that we've done throughout the quarter First, we concluded the migration second year NBS levels above 80%, very strong with a small fraction, 99.3% of the clients. migrated with a digital experience that is very solid, and we managed to get 18 points of NPS in regards to the leader of the digital bank.
Our clients already recognized these improvements, as evidenced by our satisfaction rates, Net Promoter Score (“NPS”). Itaú Uniclass achieved 76 NPS points on December 31, 2025, when compared to 74 points in 2024.
…which means the ability to serve our clients as they like, using their preferred channel, and our “Omnichannel” approach, which translates into a higher integration level among our channels, enabling us to offer better services and products to our clients. Our clients already recognized these improvements, as evidenced by our satisfaction rates, Net Promoter Score (“NPS”).
Robust innovation ecosystem based on clients needs ... and always pursue sustainable growth Broad coverage in measuring business NPS, as well as the experience of our products and services Structured feedback process focused on the evolution of our products and services Our clients' satisfaction is reflected in the high level of NPS from our digital application solutions ...…
Our clients already recognized these improvements, as evidenced by our satisfaction rates, Net Promoter Score (“NPS”). Itaú Uniclass achieved 76 NPS points on December 31, 2025, when compared to 74 points in 2024.
So what we've done is improving the quality of the investment and increasing the investment for new businesses that will generate benefits in the long term that will improve the NPS and the relationships with our clients. So the mix is important. where we are investing.
…line expansion in the retail brokerage business since 2022 Satisfaction 12 new releases with a 4-5x faster speed: Pix in WhatsApp ‘Piggy bank’ (Cofrinhos) Credit limits management Investment as collateral for credit cards with 80 NPS points of satisfaction R$1 trillion QUALITY 2,606% increase in tech deployments 45% reduction in transactional unit cost EMPLOYEES R$4.1 trillion…
And this gives you scalability and capacity of servicing your client better and the journey and the experience has an important role. We see important evolutions in the NPS because it's not an issue just of being competitive. The prices are variable.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.