J.B. Hunt
jbhunt.com ↗In their words
“J.B. Hunt Q3 earnings report shows customer retention remained approximately 96%.”
“J.B. Hunt Transport Services reports customer retention rates at approximately 96%.”
“J.B. Hunt reports improved customer retention rates of approximately 96%, with operating income up 9% year-over-year.”
NPS disclosures (2)
J.B. Hunt was named top domestic intermodal provider and earned a Net Promoter Score in a survey of 145+ shippers and intermodal marketing companies.
J.B. Hunt achieved an NPS of 58 and overall customer satisfaction score of 4.6/5 in the latest JOC Survey, earning its sixth straight Best Overall Intermodal Provider recognition.
Retention over time
Retention figures J.B. Hunt has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (4)
J.B. Hunt Q3 earnings report shows customer retention remained approximately 96%.
J.B. Hunt Transport Services reports customer retention rates at approximately 96%.
J.B. Hunt reports improved customer retention rates of approximately 96%, with operating income up 9% year-over-year.
J.B. Hunt reported its highest customer retention since 2017, with management emphasizing reliability and safety as key drivers.
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Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.