Jet2
jet2.com ↗In their words
“Jet2 earnings call reported customer satisfaction of 92% and Net Promoter Score of around 65, positioning the company as one of the most liked brands in UK leisure.”
“Jet2 topped UK customer satisfaction rankings for airlines and tour operators, evaluated using Net Promoter Score and customer experience dimensions.”
“Jet2 leads the industry in customer satisfaction and has been recognized for Net Promoter Score achievement.”
NPS disclosures (3)
Jet2 topped UK customer satisfaction rankings for airlines and tour operators, evaluated using Net Promoter Score and customer experience dimensions.
Jet2 earnings call reported customer satisfaction of 92% and Net Promoter Score of around 65, positioning the company as one of the most liked brands in UK leisure.
Jet2 leads the industry in customer satisfaction and has been recognized for Net Promoter Score achievement.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.