John Lewis
johnlewis.com ↗In their words
“John Lewis Partnership's Net Promoter Score for its loyalty offer increased by 20 points year-on-year.”
“John Lewis reports its highest-ever Net Promoter Score alongside adjusted operating profit increase of £13 million.”
“John Lewis accelerates retail modernization with £50 million store investment focusing on customer retention and spending.”
NPS disclosures (3)
John Lewis Partnership's Net Promoter Score for its loyalty offer increased by 20 points year-on-year.
John Lewis reports its highest-ever Net Promoter Score alongside adjusted operating profit increase of £13 million.
John Lewis achieved its highest-ever Net Promoter Score and topped the 2026 UK Customer Satisfaction Index for UK retail.
Retention disclosures (1)
John Lewis accelerates retail modernization with £50 million store investment focusing on customer retention and spending.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.