John Wiley & Sons, Inc.
wiley.com ↗In their words
“Customer retention remains above 99%”
“Institutional customer retention is above 99%”
“Solid calendar 2026 journal renewal season with 99%+ customer retention rate”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate (journal subscriptions): 99% (calendar 2026) — “Solid calendar 2026 journal renewal season with 99%+ customer retention rate”
Retention rate (Emerald (journals)): 99.6% (FY2026) — “With revenue of about $85 million, recurring revenue about 92%, and customer retention of 99.6%”
Retention rate (Emerald (journals)): 99% (FY2026) — “Over 90% of its $85 million in revenue is recurring with customer retention above 99%”
Retention rate (journals): 99% (Q3 2026) — “customer retention remains above 99%”
Retention rate (institutional (journals)): 99% (Q2 2026) — “institutional customer retention is above 99%”
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Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.