Joint Stock Company Kaspi.kz
kaspi.kz ↗In their words
“Our focus really has been on the consumers, so consumer experience, Net Promoter Score, merchant experience, delivery speed, which we have improved dramatically during the last 12 months year-over-year, like the consumer frequency of transactions increased 15% in Turkiye.”
“Kaspi employees are measured on customer satisfaction metrics and net promoter score rather than financial targets.”
NPS disclosures (2)
Kaspi employees are measured on customer satisfaction metrics and net promoter score rather than financial targets.
Our focus really has been on the consumers, so consumer experience, Net Promoter Score, merchant experience, delivery speed, which we have improved dramatically during the last 12 months year-over-year, like the consumer frequency of transactions increased 15% in Turkiye.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.