Chase
jpmorganchase.com ↗In their words
“Chase ranked highest among major mortgage servicers in customer satisfaction with a JD Power score of 694.”
“JPMorgan's AI chatbots are raising Net Promoter Scores in pilot geographies.”
“Record high Net Promoter Score (~65, +5pts)”
Disclosed NPS over time
Every Net Promoter Score Chase has published, by date.
NPS disclosures (6)
Chase ranked highest among major mortgage servicers in customer satisfaction with a JD Power score of 694.
JPMorgan's AI chatbots are raising Net Promoter Scores in pilot geographies.
Record high Net Promoter Score (~65, +5pts)
…~70 ~66 Net promoter score
Continued to engage with policy makers globally to advance and protect the long-term interests of our Firm, including our businesses, employees, customers and communities CCB • Achieved record high customer satisfaction scores in both net promoter scores ("NPS") and customer satisfaction ("CSAT") for branch and digital channels •
Peer2 10-year ROTCE performance 3 3 OUR ROTCE1 IS EXCEPTIONAL Peer performance 18 We remain confident in achieving our longer-term ambitions ~70 ~66 Net promoter score1 $2T $1.3T Client investment assets 15.0% 11.1% Retail deposit share2 8.4%10.0% $2.0T $1.4T Equity AUM .
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.