Katapult Holdings, Inc.
katapultgroup.com ↗In their words
“We offer hardship programs, flexible repayment options and fair terms to meet the needs of customers throughout the United States. Our net promoter score (“NPS”) and our repeat purchase rate, defined as the percentage of in-quarter originations from existing customers, were 46% and 64% respectively, as of December 31, 2025.”
“And 1 represented approximately 35.8% of the total number of gross originations during the quarter ◦ Customer lifetime value grew nearly 4.0% in the fourth quarter ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 46 as of December 31, 2025 ◦ Approximately 63.5% of gross originations for the fourth quarter of 2025 came from repeat customers 1 •”
“Katapult delivered 15.4% gross originations growth and 10.6% revenue growth in Q1 with Net Promoter Score of 63.”
Disclosed NPS over time
Every Net Promoter Score Katapult Holdings, Inc. has published, by date.
NPS disclosures (7)
“Our consistently high Net Promoter Scores and repeat customer rates demonstrate the trusted relationships we’ve built with consumers and merchant-partners alike, and I’m incredibly proud of what our team has accomplished.
We offer hardship programs, flexible repayment options and fair terms to meet the needs of customers throughout the United States. Our net promoter score (“NPS”) and our repeat purchase rate, defined as the percentage of in-quarter originations from existing customers, were 46% and 64% respectively, as of December 31, 2025.
…gross originations during the quarter ◦ Customer lifetime value grew 14.8% in the first quarter, driven in part by an increase in the average number of leases per customer ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 63 as of March … ◦ Approximately 60.9% of gross originations for the first quarter of 2026 came from repeat customers 1 •
Katapult highlights healthy NPS and repeat customer rates as indicators of customer affinity.
…and 1 represented approximately 35.8% of the total number of gross originations during the quarter ◦ Customer lifetime value grew nearly 4.0% in the fourth quarter ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 46 as of December 31, 2025 ◦ Approximately 63.5% of gross originations for the fourth quarter of 2025 came from repeat customers 1 •
Katapult delivered 15.4% gross originations growth and 10.6% revenue growth in Q1 with Net Promoter Score of 63.
Total app marketplace gross originations grew 44% year-over-year. ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 64 as of September 30, 2025. ◦ Approximately 55% of gross originations for the third quarter of 2025 came from repeat customers 1 .
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.