Koninklijke KPN N V
kpn.com ↗In their words
“KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.”
“KPN achieved the highest Net Promoter Score of 23 among TV providers in the Netherlands in Q2.”
“KPN's Net Promoter Score rose to +17 in the quarter, indicating improved customer satisfaction.”
Disclosed NPS over time
Every Net Promoter Score Koninklijke KPN N V has published, by date.
NPS disclosures (6)
KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.
KPN achieved the highest Net Promoter Score of 23 among TV providers in the Netherlands in Q2.
KPN worked with Gartner on a customer experience NPS project that helped improve the company's net promoter score while reducing churn.
KPN is leveraging Net Promoter Scores alongside broadband net adds to deepen customer wallet share and stabilize pricing.
KPN's Net Promoter Score rose to +17 in the quarter, indicating improved customer satisfaction.
KPN's Net Promoter Score rose to +5 in Q3 2025, driven by fiber expansion and strong commercial momentum.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.