Lemonade
lemonade.com ↗In their words
“And I think our NPS scores and our customer satisfaction scores, which I would put up against any insurance company on the planet, show that over the arc of the total business, Lemonade almost every time as best we can, does the right thing and pays every valid claim effectively.”
“Analyst notes net revenue retention as a metric to watch for Lemonade amid Q3 2026 results.”
“Lemonade's Net Promoter Score has ranged from 50 to 70 depending on the measurement period, according to CFO Tim Bixby.”
NPS disclosures (2)
Lemonade's Net Promoter Score has ranged from 50 to 70 depending on the measurement period, according to CFO Tim Bixby.
And I think our NPS scores and our customer satisfaction scores, which I would put up against any insurance company on the planet, show that over the arc of the total business, Lemonade almost every time as best we can, does the right thing and pays every valid claim effectively.
Retention disclosures (1)
Analyst notes net revenue retention as a metric to watch for Lemonade amid Q3 2026 results.
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Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.