LendingClub
lendingclub.com ↗In their words
“We are able to help members refinance their higher-cost debt into a lower-cost, fixed-rate product, thereby providing both interest expense savings and a pathway toward an improved financial position. Our high net promoter score reflects the strong affinity our members have for our brand and the value we provide.”
“LendingClub has a very high net promoter score and customers rate it 4.83 stars out of five.”
NPS disclosures (3)
We are able to help members refinance their higher-cost debt into a lower-cost, fixed-rate product, thereby providing both interest expense savings and a pathway toward an improved financial position. Our high net promoter score reflects the strong affinity our members have for our brand and the value we provide.
Balances Assessed Interest LendingClub Personal Loan Average APR … ~50% AVERAGE CONVERSION RATE ON LEADING AGGREGATOR9 Competitive Set LendingClub 16 Delivering Experiences That Keep Members Coming Back <5min Time to complete a personal loan application ~90% Of issued loans are fully automated 83% Of our members want to do more with us 81 Net Promoter Score (vs.
LendingClub has a very high net promoter score and customers rate it 4.83 stars out of five.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.