Liberty Latin America Ltd.
lla.com ↗In their words
“We also made significant improvements in channel productivity and in our door to door commercial activity. Since then, we have seen a significant improvement in our NPS scores on fixed, combined with a return to lower churn, close to pre-mobile migration levels.”
“Looking to 2026, Puerto Rico remains a competitive market, and we aim to keep laser focus on our commercial proposition. We have seen a nice lift in NPS to start the year on both fixed and postpaid side. We will continue to work hard to improve our customer propositions as we try to stabilize the fixed business and scale up in postpaid mobile.”
“2025 achieved sales growth across all markets, finishing year on 26% exit share on fixed business. • Stabilized Liberty Puerto Rico post-paid mobile business with sales channel improvements and churn reduction activities driving postpaid additions of 3,000 in November; net promoter score improved by +16pts and voluntary churn reduced by 27% in 2025.”
NPS disclosures (3)
We also made significant improvements in channel productivity and in our door to door commercial activity. Since then, we have seen a significant improvement in our NPS scores on fixed, combined with a return to lower churn, close to pre-mobile migration levels.
2025 achieved sales growth across all markets, finishing year on 26% exit share on fixed business. • Stabilized Liberty Puerto Rico post-paid mobile business with sales channel improvements and churn reduction activities driving postpaid additions of 3,000 in November; net promoter score improved by +16pts and voluntary churn reduced by 27% in 2025.
Looking to 2026, Puerto Rico remains a competitive market, and we aim to keep laser focus on our commercial proposition. We have seen a nice lift in NPS to start the year on both fixed and postpaid side. We will continue to work hard to improve our customer propositions as we try to stabilize the fixed business and scale up in postpaid mobile.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.