MYT Netherlands Parent B.V.
luxexperience.com ↗In their words
“LuxExperience reported Net Promoter Score of 59.7 in Q4 FY2026, impacted by warehouse shipping backlogs.”
“Net-a-Porter's Q4 internal Net Promoter Score held at 59.7%, impacted by warehouse shipping delays.”
“LuxExperience reported Net Promoter Score of 49.1 in Q4 FY26, improving by 1,520 basis points versus Q4 FY25.”
Disclosed NPS over time
Every Net Promoter Score MYT Netherlands Parent B.V. has published, by date.
NPS disclosures (16)
LuxExperience reported Net Promoter Score of 59.7 in Q4 FY2026, impacted by warehouse shipping backlogs.
Net-a-Porter's Q4 internal Net Promoter Score held at 59.7%, impacted by warehouse shipping delays.
Q4 FY25 OFF-PRICE | YOOX (5) 6 · YOOX leveraged its 26 th Anniversary to drive community engagement, consideration and new customer registrations through flagship community events in Milan and Forte dei Marmi and an integrated campaign · Strong growth in GMV per top customer of +12.3% and significant increase of the Net Promoter Score by +1,520bps to 49.1 in Q4 FY26 vs.
YOOX customer satisfaction, measured by our internal NPS, reached 49.1% in Q4 FY 2026, increasing by 1,520 basis points compared to Q4 FY 2025, showcasing also the effect of the LuxExperience secret sauce on YOOX customer service operations. All the above KPIs demonstrate that the strategic focus on the healthy core is resulting in much improved customer economics.
LuxExperience reported Net Promoter Score of 49.1 in Q4 FY26, improving by 1,520 basis points versus Q4 FY25.
LuxExperience reports a Net Promoter Score above 80, described as the highest in the industry.
NET-A-PORTER and MR PORTER's Net Promoter Score rose to 68.1%, the highest in four years, up 890 basis points year-over-year.
LuxExperience Group reported an industry-leading Net Promoter Score of 86.8 in Q3 FY26, up 80 basis points versus the prior year period.
Q3 FY25 · Industry-leading Net Promoter Score of 86.8 i n Q3 FY26, up 80bps vs. the prior year period 2 LUXURY | NAP & … (1) · NET-A-PORTER and MR PORTER driving customer engagement through uniquely engaging editorial content and unique EIP experiences · NET-A-PORTER hosted an exclusive three-day winter experience for VIPs, tastemakers and EIPs in the…
YOOX customer satisfaction measured by our internal Net Promoter Score reached 48.8% in Q3 fiscal year '26 increasing by plus 1,270 basis points compared to Q3 fiscal year '25, showcasing also the effect of the LuxExperience secret sauce on YOOX customer service operations, all the above KPIs indicate that the focus on the healthy core of the YOOX business is bearing fruit.
My Teresa's customer satisfaction, measured by internal net promoter score, reached 86.8% in Q3 fiscal year 2026.
NET-A-PORTER's internal Net Promoter Score improved from 62.3% in Q1 to 65.3% in Q3 2026, showing consecutive improvement.
LuxExperience Group reported a Net Promoter Score of 83.7 in Q2 FY26, up 40 basis points versus the prior year period.
LuxExperience Group (owner of NET-A-PORTER, Mr Porter, Mytheresa, and Yoox) reported Net Promoter Score as a measure of customer loyalty.
Q2 FY25 ● Industry-leading Net Promoter Score of 83.7 in Q2 FY26, up 40bps vs. the prior year period LUXURY | NAP & … (1) ● NET-A-PORTER and MR PORTER driving customer engagement through uniquely engaging editorial content ●
The average order value last 12 months continued to increase by a remarkable plus 11.4% to EUR 255 in Q2 fiscal year '26. YOOX customer satisfaction measured by our internal NPS reached 50.2% in Q2 fiscal year '26, significantly up from 34.5% in Q1 fiscal year '26 and compared to 29.9% in Q2 fiscal year '25, showcasing significant improvements of customer service operations.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.