Manulife
manulife.com ↗Disclosed NPS over time
Every Net Promoter Score Manulife has published, by date.
NPS disclosures (2)
…profitable growth in new business across our insurance segments Threshold (40% below target) Target Maximum (40% above target) … score … Customer 5% Relationship net promoter score (rNPS) Measures customer loyalty and advocacy + … Threshold (10 pts below target) Target Maximum (10 pts above target) +19.5 +29.5 +39.5 score …
Core earnings contribution from LTC insurance and variable annuities (“VA”) businesses (2), … <15% Straight-through-processing (“STP”) … Net promoter score (“NPS”) … Core earnings contribution from Asia region (2), … Employee engagement (quartile) (7) 1 st 1 st 1 st 5-year Total Shareholder Return (quartile) (8) 2…
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.