Markel Group
markel.com ↗In their words
“Some of the signposts or leading indicators where monitoring include employee engagement source, customer net promoter scores, growth in submission count, increase in our quote rate, improvement in our quote-to-bind ratio and growth in new business within our targeted areas.”
NPS disclosures (1)
Some of the signposts or leading indicators where monitoring include employee engagement source, customer net promoter scores, growth in submission count, increase in our quote rate, improvement in our quote-to-bind ratio and growth in new business within our targeted areas.
Retention disclosures (0)
No retention figures yet.
1 earlier entries are in the full version. Get full access →
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.