Marriott
marriott.com ↗In their words
“Exceeded monthly active user goals for the Marriott Bonvoy app • Exceeded goals for Marriott Bonvoy loyalty program member engagement, enrollments, and net promoter scores • Successfully launched the Outdoor Collection by Marriott Bonvoy •”
“Marriott International leverages data and generative AI to enhance customer loyalty and retention initiatives.”
NPS disclosures (1)
Exceeded monthly active user goals for the Marriott Bonvoy app • Exceeded goals for Marriott Bonvoy loyalty program member engagement, enrollments, and net promoter scores • Successfully launched the Outdoor Collection by Marriott Bonvoy •
Retention disclosures (1)
Marriott International leverages data and generative AI to enhance customer loyalty and retention initiatives.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.