Match Group, Inc.
mtch.com ↗In their words
“We continue to scale Face Check™ into more regions, including the recent launch in the UK and Singapore. Face Check is improving authenticity and user trust, with particularly strong trends in the U.S. where net promoter scores have been trending higher. Importantly, the revenue impact from our ongoing user experience tests remains within the range we planned.”
“Our ongoing optimization efforts have resulted in only low-single-digit impacts to MAU and revenue in test markets, which lessens over time. Early Net Promoter Scores results show a clear and sustained improvement in user trust and satisfaction in key test markets, with scores up roughly 10 points for men and 5 points for women in key markets where Face Check has launched.”
NPS disclosures (2)
We continue to scale Face Check™ into more regions, including the recent launch in the UK and Singapore. Face Check is improving authenticity and user trust, with particularly strong trends in the U.S. where net promoter scores have been trending higher. Importantly, the revenue impact from our ongoing user experience tests remains within the range we planned.
Our ongoing optimization efforts have resulted in only low-single-digit impacts to MAU and revenue in test markets, which lessens over time. Early Net Promoter Scores results show a clear and sustained improvement in user trust and satisfaction in key test markets, with scores up roughly 10 points for men and 5 points for women in key markets where Face Check has launched.
Retention disclosures (0)
No retention figures yet.
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NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.