McGraw Hill
mheducation.com ↗In their words
“Our Net Promoter Score reached a record in the spring, and we saw strong retention and volume growth. We've also seen solid adoption of our new offerings in credentialing and AI professional development.”
“All of the competitors that we're taking share from across every discipline on the college campus, we're seeing record NPS scores through this back-to-school period, and I think best of all, for us to now get to 30% market share. And if you remember, if you go back a decade, we were at barely 21%, 21.5%, Ryan.”
“McGraw Hill reports net dollar retention of 114.0% driven by inclusive access upsell and cross-sell opportunities.”
NPS disclosures (2)
Our Net Promoter Score reached a record in the spring, and we saw strong retention and volume growth. We've also seen solid adoption of our new offerings in credentialing and AI professional development.
All of the competitors that we're taking share from across every discipline on the college campus, we're seeing record NPS scores through this back-to-school period, and I think best of all, for us to now get to 30% market share. And if you remember, if you go back a decade, we were at barely 21%, 21.5%, Ryan.
Retention disclosures (5)
McGraw Hill reports net dollar retention of 114.0% driven by inclusive access upsell and cross-sell opportunities.
Net revenue retention (Global Professional): 101% (FY2026) — “NDR of 101%, 105% and 103% for the fiscal years ended March … and 2024, respectively”
Net revenue retention (Higher Education): 114% (FY2026) — “NDR of 114%, 110% and 110% for the fiscal years ended March … and 2024, respectively”
Net revenue retention (Global Professional): 105% (FY2025) — “NDR Global Professional 105% as of March 31, 2025”
Net revenue retention (Higher Education): 110% (FY2025) — “NDR Higher Education 110% as of March 31, 2025”
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Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.