MercadoLibre
mercadolibre.com ↗In their words
“And therefore, we are confident that we are investing and it's the payback we have certainty about the payback we will get. And beyond the payback in the card itself, what we are seeing is that whenever we issue cards, we see a lift in Net Promoter Scores from those users.”
“MercadoLibre prioritizes customer retention through its MELI+ programme despite margin compression from investment-heavy growth strategy.”
“MercadoLibre's net revenue retention is improving as the company sacrifices margins for growth.”
NPS disclosures (12)
And therefore, we are confident that we are investing and it's the payback we have certainty about the payback we will get. And beyond the payback in the card itself, what we are seeing is that whenever we issue cards, we see a lift in Net Promoter Scores from those users.
MercadoLibre reported that Promoter Scores are all at record highs.
MercadoLibre management pointed to record net promoter scores as evidence of growth alongside conversion gains and market share increases.
Mercado Libre claims a Net Promoter Score advantage of up to 30 points versus traditional competitors in customer satisfaction.
In both countries, we have the opportunity to lead the creation of markets that today are a fraction of their potential size. In Brazil, we outperform everyone on NPS, particularly the incumbent banks with a gap of up to 30ppts – reflecting how much better we serve our customers than the traditional financial system, and how much room we have to displace it.
In 2025, that focus led to another important milestone: record Net Promoter Scores across both our Commerce and Fintech businesses in Brazil, Mexico, Argentina and Chile, reflecting many years of disciplined investment in logistics, technology and financial services.
…nt of Net revenues and financial income (in constant dollars), Income from operations (in constant dollars), Total payment volume - adjusted (the total sum of all transactions paid for using Mercado Pago, including marketplace and non-marketplace transactions, excluding peer-to-peer transactions) (in constant dollars) and the Company’s Competitive Net Promoter Score.
MercadoLibre reports record Net Promoter Scores across all three core markets in 2025.
MercadoLibre's fintech arm Mercado Pago achieved leading Net Promoter Score across Brazil, Mexico, Argentina, and Chile.
Mercado Libre discussed Net Promoter Scores in both Commerce and Fintech divisions as part of its Q4 2025 earnings.
Customer satisfaction reached new highs, with record Net Promoter Scores (NPS) across Commerce and Fintech in Brazil, Mexico and Argentina. This underscores the importance and effectiveness of our investments to capture structural growth opportunities across the region.
…intechs in Brazil, and we have maintained NPS leadership among fintechs in Mexico. The next step toward our goal is to continue driving principality.
Retention disclosures (2)
MercadoLibre prioritizes customer retention through its MELI+ programme despite margin compression from investment-heavy growth strategy.
MercadoLibre's net revenue retention is improving as the company sacrifices margins for growth.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.