Meta
meta.com ↗In their words
“Meta's Muse AI assistant shows strong early user retention with 73% of new users returning the day after launch.”
“Meta's Muse faces user retention challenges after viral growth surge, with open rates declining.”
“Meta's Facebook and Instagram face challenges in 2025 with declining retention and customer trust issues.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Meta's Muse AI assistant shows strong early user retention with 73% of new users returning the day after launch.
Meta's Muse faces user retention challenges after viral growth surge, with open rates declining.
Meta's Facebook and Instagram face challenges in 2025 with declining retention and customer trust issues.
3 earlier entries are in the full version. Get full access →
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.