MetLife
metlife.com ↗In their words
“MetLife reports consolidated written premium retention improved to 93% from 89%.”
“MetLife's relationship Net Promoter Score is up 19 points over the last five years, on average”
NPS disclosures (1)
MetLife's relationship Net Promoter Score is up 19 points over the last five years, on average
Retention disclosures (1)
MetLife reports consolidated written premium retention improved to 93% from 89%.
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Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.