Mettler-Toledo International Inc.
mt.com ↗In their words
“Our service is an important business for us because it drives a lot of customer loyalty. Our Net Promoter Scores are very high in this area. We launched also new capabilities in service.”
“My team hears me a lot speaking about how important it is for us to drive higher customer loyalty. Our NPS scores and services are outstanding when I compare this to the rest of the industry.”
NPS disclosures (2)
Our service is an important business for us because it drives a lot of customer loyalty. Our Net Promoter Scores are very high in this area. We launched also new capabilities in service.
My team hears me a lot speaking about how important it is for us to drive higher customer loyalty. Our NPS scores and services are outstanding when I compare this to the rest of the industry.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.