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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

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Latest disclosed NPS
no score published
3
NPS entries
0 with a number
2026
Years covered
3 entries in all

In their words

“We remain on time and on budget as the only licensee in Japan for what we consider the greatest greenfield opportunity in the world. In closing, MGM Resorts delivered a strong first half of the year which should come as no surprise considering the enterprise achieved record breaking 2Q results on our NPS scores.”
— William Joseph Hornbuckle - Chief Executive Officer and President, MGM Resorts · Earnings call, Q2 2026 · 29 Jul 2026 · NI-1632924
“Thank you, Howard, and thanks again to all of our employees. Their continued dedication and execution drove another gold plus NPS record-breaking quarter, reinforcing the strength and sustainability of our business and our ability to deliver unique and lasting experiences that people find incredibly exciting.”
— William Hornbuckle - Chief Executive Officer and President, MGM Resorts · Earnings call, Q1 2026 · 29 Apr 2026 · NI-0D76924
“Our success begins with our employees, who set a new annual record for Net Promoter Scores among our top tier Gold+ customers and played a crucial role in delivering another year of record results. MGM Resorts delivered record consolidated net revenues in a year highlighted by all-time high performance from MGM China and transformative progress at BetMGM.”
— MGM Resorts · SEC proxy statement · filed 27 Mar 2026 · NI-EA7C533

NPS disclosures (3)

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29 Jul 2026
NPSProgram

We remain on time and on budget as the only licensee in Japan for what we consider the greatest greenfield opportunity in the world. In closing, MGM Resorts delivered a strong first half of the year which should come as no surprise considering the enterprise achieved record breaking 2Q results on our NPS scores.

— William Joseph Hornbuckle - Chief Executive Officer and President, MGM Resorts · Earnings call, Q2 2026 · 29 Jul 2026 · NI-1632924
Earnings call, Q2 2026 ↗
29 Apr 2026
NPSProgram

Thank you, Howard, and thanks again to all of our employees. Their continued dedication and execution drove another gold plus NPS record-breaking quarter, reinforcing the strength and sustainability of our business and our ability to deliver unique and lasting experiences that people find incredibly exciting.

— William Hornbuckle - Chief Executive Officer and President, MGM Resorts · Earnings call, Q1 2026 · 29 Apr 2026 · NI-0D76924
Earnings call, Q1 2026 ↗
27 Mar 2026
NPSProgram

Our success begins with our employees, who set a new annual record for Net Promoter Scores among our top tier Gold+ customers and played a crucial role in delivering another year of record results. MGM Resorts delivered record consolidated net revenues in a year highlighted by all-time high performance from MGM China and transformative progress at BetMGM.

— MGM Resorts · SEC proxy statement · filed 27 Mar 2026 · NI-EA7C533
SEC proxy statement ↗

Retention disclosures (0)

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.