Microsoft
microsoft.com ↗In their words
“Microsoft Azure AI reported NPS of -19.8 as of January 2026, despite enterprise seat license expansion.”
“Dynamics 365 CRM's record-based alerts improve customer retention by ensuring support agents are aware of at-risk customer status.”
NPS disclosures (1)
Microsoft Azure AI reported NPS of -19.8 as of January 2026, despite enterprise seat license expansion.
Retention disclosures (1)
Dynamics 365 CRM's record-based alerts improve customer retention by ensuring support agents are aware of at-risk customer status.
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Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.