Moody's Corporation
moodys.com ↗In their words
“Quarterly retention improved to 96%. That's up 200 basis points year-over-year”
“Trailing 12-month retention rate of 97% which reflects how embedded we are in customers' workflows”
“Moody's reported trailing retention of 95% in their earnings results.”
NPS disclosures (1)
Moody’s Corporation 47 2026 Proxy Statement • sharpen focus on customers – by improving the Company’s Net Promoter Score; • invest with intent to grow and scale – by measuring growth in gross new business from strategic priorities against internal benchmarks;
Retention disclosures (3)
Moody's reported trailing retention of 95% in their earnings results.
Retention rate (KYC and compliance): 96% (Q1 2026) — “Quarterly retention improved to 96%. That's up 200 basis points year-over-year”
Retention rate (Insurance): 97% (Q1 2026) — “trailing 12-month retention rate of 97% which reflects how embedded we are in customers' workflows”
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Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.