MSCI Inc.
msci.com ↗In their words
“The retention rate among hedge funds within our index product line was in line with the overall index retention rate at more than 97%”
“MSCI achieved organic subscription run rate growth of over 8% with a retention rate of over 95%”
“A retention rate of close to 96”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures MSCI Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (12)
MSCI achieved a 95% retention rate in Q3 2026, up 30 basis points year-over-year, alongside 88% ETF and 63% analytics net new sales growth.
MSCI reported Q2 2026 net revenue of $867M with a 95.3% retention rate.
MSCI's retention declined to 92.3% in Q2 2026 as net new recurring sales fell 62%.
Retention rate (hedge funds within index): 97% (Q2 2026) — “The retention rate among hedge funds within our index product line was in line with the overall index retention rate at more than 97%”
Retention rate: 95% (Q2 2026) — “MSCI achieved organic subscription run rate growth of over 8% with a retention rate of over 95%”
Retention rate (Asset Managers): 96% (Q1 2026) — “a retention rate of close to 96”
Retention rate: 95.4% (Q1 2026) — “The retention rate across all MSCI Inc. product lines was 95.4%.”
Retention rate (Americas): 94% (Q4 2025) — “a retention rate slightly above 94% in the Americas in Q4”
Retention rate (EMEA): 93% (Q4 2025) — “a retention rate slightly below 93% in EMEA in Q4”
Retention rate (Asset Managers): 97% (Q3 2025) — “solid retention rate with asset managers, which is about 97% across the company in the third quarter”
Retention rate (Private Capital Solutions and Real Assets): 93.3% (Q3 2025) — “the retention rate improved slightly to 93.3%”
Retention rate (Sustainability and Climate): 94% (Q3 2025) — “The Sustainability and Climate retention rate was almost 94%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.