National Australia Bank
nab.com.au ↗In their words
“NAB ranked #1 on Net Promoter Score and Relationship Strength Index in Coalition Greenwich 2026 Australia Large Corporate Relationship Banking Study.”
“NAB's Small Business strategic net promoter score rose by three points, indicating improved customer experience.”
“National Australia Bank's NPS turned positive across all four main segments for the first time, with a 16-point lift in medium and large business and a 14-point lift in another segment.”
NPS disclosures (3)
NAB ranked #1 on Net Promoter Score and Relationship Strength Index in Coalition Greenwich 2026 Australia Large Corporate Relationship Banking Study.
NAB's Small Business strategic net promoter score rose by three points, indicating improved customer experience.
National Australia Bank's NPS turned positive across all four main segments for the first time, with a 16-point lift in medium and large business and a 14-point lift in another segment.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.