nCino, Inc.
ncino.com ↗In their words
“Churn year-over-year continue to trend down towards historic norms and settled to a 3-year low in fiscal '26 of $18.2 million or 4% of prior year subscription revenues.”
“You know, I will tell you my biggest surprise coming out of the event, and I will remind you that I am a CEO, comes from the customer success heritage. And I wake up in the morning making sure we deliver outcomes and have strong NPS and customer satisfaction.”
NPS disclosures (1)
You know, I will tell you my biggest surprise coming out of the event, and I will remind you that I am a CEO, comes from the customer success heritage. And I wake up in the morning making sure we deliver outcomes and have strong NPS and customer satisfaction.
Retention disclosures (3)
Churn: 4% (FY2026) — “churn year-over-year continue to trend down towards historic norms and settled to a 3-year low in fiscal '26 of $18.2 million or 4% of prior year subscription revenues.”
Net revenue retention (ACV (Annual Contract Value)): 112% (FY2026) — “Our ACV net retention rate was 102%, 106%, and 112% for fiscal 2024, 2025, and 2026, respectively.”
Net revenue retention (subscription revenue): 110% (FY2026) — “For fiscal 2024, 2025, and 2026, we had subscription revenue net retention rates of 116%, 110%, and 110%, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.