Neptune Insurance Holdings Inc.
neptuneinsurance.com ↗In their words
“Policy retention rate at renewal also improved year-over-year to 86%.”
“Revenue retention ticked down a little bit. still at a strong level, it's at 90% over the last 12 months, but it did tick down from 92% in 2025”
“In 2025, we retained 98% of premium. That retention rate tells you 2 things. Our pricing is competitive and our policyholders are staying.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Neptune Insurance Holdings Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (7)
Neptune Insurance reported Q3 policy retention of 84.1% versus 86.7% prior year, premium retention of 91.0% versus 98.0%, and trailing-twelve-month revenue retention of 88.5%.
Neptune Insurance reports 89% revenue retention rate over the last 12 months in Q3 2026.
Neptune Insurance raised 2026 revenue outlook and disclosed Revenue Retention Rate metrics in 8-K filing.
Neptune Insurance reported Q2 2026 written premium of $126.9 million with policy retention at renewal increasing to 86%.
Retention rate: 86% (Q2 2026) — “Policy retention rate at renewal also improved year-over-year to 86%.”
Net revenue retention: 90% (12 months to Q1 2026) — “revenue retention ticked down a little bit. still at a strong level, it's at 90% over the last 12 months, but it did tick down from 92% in 2025”
Retention rate: 98% (2025) — “In 2025, we retained 98% of premium. That retention rate tells you 2 things. Our pricing is competitive and our policyholders are staying.”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.