Netflix
netflix.com ↗In their words
“Netflix reported dollar-based net retention of 110%, indicating continued expansion among existing customers.”
“Netflix reported healthy membership retention across all regions in Q3 2026, with improved churn compared to the prior year.”
“Netflix reported strong ad-supported tier retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Netflix reported dollar-based net retention of 110%, indicating continued expansion among existing customers.
Netflix reported healthy membership retention across all regions in Q3 2026, with improved churn compared to the prior year.
Netflix reported strong ad-supported tier retention.
Netflix CEO Gregory Peters highlighted record customer retention rate improvement during fourth-quarter earnings call.
27 earlier entries are in the full version. Get full access →
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.