nib
nib.com.au ↗In their words
“Nib records worst customer satisfaction of NZ health providers; NPS fell from +27 to +2 as complaints spike.”
“Nib Holdings' International business Customer NPS improved to +62 in FY26.”
“Nib reports Net Promoter Score of +32 in FY2026 results while investing in value proposition with $57 million in cost savings.”
Disclosed NPS over time
Every Net Promoter Score nib has published, by date.
NPS disclosures (7)
…nib records worst customer satisfaction of NZ health providers; NPS fell from +27 to +2 as complaints spike.
…nib Health Insurance received a Consumer NZ Yeah, Nah Award for having the lowest net satisfaction score across all service industry providers.
…nib Holdings' International business Customer NPS improved to +62 in FY26.
…nib reports Net Promoter Score of +32 in FY2026 results while investing in value proposition with $57 million in cost savings.
NIB's Health Services segment achieved profitability with strong Net Promoter Scores across key segments as digital strategy boosts performance.
…nib Holdings reports Group Net Promoter Score of +33, indicating solid customer satisfaction.
NIB Group maintains net promoter score of +34 across 1.9M+ persons covered in Australia and New Zealand.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.