NICE Ltd.
nice.com ↗In their words
“Cloud Net revenue retention remained healthy at 106%”
“Our cloud net revenue retention for the trailing 12 months was 109%, remaining healthy and stable”
“Our cloud NRR for the trailing 12 months of Q3 was 109%, reflecting continued strength in customer loyalty and expansion activity”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures NICE Ltd. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (6)
Net revenue retention (cloud): 106% (Q2 2026) — “Cloud Net revenue retention remained healthy at 106%”
NICE Ltd. maintains steady net revenue retention at 107%.
BofA analyst expects NICE's net revenue retention to improve as AI contributes more to growth.
NICE reported cloud net revenue retention of 107% in 2026 guidance.
Net revenue retention (cloud): 109% (trailing 12 months (Q4 2025)) — “Our cloud net revenue retention for the trailing 12 months was 109%, remaining healthy and stable”
Net revenue retention (cloud): 109% (Q3 2025 (trailing 12 months)) — “Our cloud NRR for the trailing 12 months of Q3 was 109%, reflecting continued strength in customer loyalty and expansion activity”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.