Norfolk Southern Corporation
norfolksouthern.com ↗In their words
“Our Net Promoter Score rose five points overall to 32, and among our top-200 customers by revenue, it climbed to 43”
“These war rooms monitor real-time performance, reduce delays, and engineer long-term solutions. ■ We continue to elevate the service experience for our customers, receiving sharp increases over the past two years in our Net Promoter Score (32) in response to our most recent customer survey.”
Disclosed NPS over time
Every Net Promoter Score Norfolk Southern Corporation has published, by date.
NPS disclosures (2)
Our Net Promoter Score rose five points overall to 32, and among our top-200 customers by revenue, it climbed to 43
These war rooms monitor real-time performance, reduce delays, and engineer long-term solutions. ■ We continue to elevate the service experience for our customers, receiving sharp increases over the past two years in our Net Promoter Score (32) in response to our most recent customer survey.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.