NRG Energy
nrg.com ↗NPS disclosures (1)
…pproved by the Compensation Committee. (4) Non-Financial Metrics refers to three metrics that are described in more detail below: (a) Customers (4%) — measured by Customer Focus Index (CFI), which measures the overall satisfaction of a customer with NRG’s products and services as well as a customer’s loyalty to NRG’s brand through the use of a net promoter score (NPS) that…
Retention disclosures (1)
NRG Energy CEO transition expected to support customer retention and higher recurring EBITDA.
9 earlier entries are in the full version. Get full access →
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.