Nu Holdings Ltd.
nu.com ↗In their words
“Sure. So just as a reminder, one of the most important metrics for us is Net Promoter Score, NPS or a number of different metrics around product quality. And we seek to -- we think that the way our model works is that if we build the very best product in the market, then customers will come and financial results will follow.”
“(2) scored an NPS that we believe far exceeds incumbent banks and all other major local financial technology companies; and (3) became the primary banking relationship for over 62% of our active customers, as of December 31, 2025.”
“Brazilian bank Nu's Net Promoter Score soared into the 90s.”
NPS disclosures (3)
Sure. So just as a reminder, one of the most important metrics for us is Net Promoter Score, NPS or a number of different metrics around product quality. And we seek to -- we think that the way our model works is that if we build the very best product in the market, then customers will come and financial results will follow.
…(2) scored an NPS that we believe far exceeds incumbent banks and all other major local financial technology companies; and (3) became the primary banking relationship for over 62% of our active customers, as of December 31, 2025.
Brazilian bank Nu's Net Promoter Score soared into the 90s.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.