Nubank
nubank.com ↗In their words
“Nubank, Latin America's largest private financial institution, has achieved the highest Net Promoter Score in the region.”
“Nubank reported a 37 percentage-point improvement in AI transactional Net Promoter Score from large-scale A/B testing.”
NPS disclosures (2)
Nubank, Latin America's largest private financial institution, has achieved the highest Net Promoter Score in the region.
Nubank reported a 37 percentage-point improvement in AI transactional Net Promoter Score from large-scale A/B testing.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.