Onity Group Inc.
onitygroup.com ↗In their words
“We continue to invest in technology to improve transparency, increase turn times and client service functionality. Our efforts are yielding results as evidenced by our client Net Promoter Score of 70 in the first half of 2026, a level raggling some of the best service organizations.”
“We continue to invest in technology with the next generation of our LASI client-focused AI assistant technology to drive an exceptional client experience. Our continued AI investment and strong servicing performance have helped us achieve a client Net Promoter Score level rivaling Amazon, Apple, and Google.”
“Onity Group Inc. reported a Net Promoter Score of 70 on its earnings call while balancing growth initiatives.”
Disclosed NPS over time
Every Net Promoter Score Onity Group Inc. has published, by date.
NPS disclosures (5)
Onity Group Inc. reported a Net Promoter Score of 70 on its earnings call while balancing growth initiatives.
Onity achieved a 90 net promoter score for client integration in Q2 2026.
We continue to invest in technology to improve transparency, increase turn times and client service functionality. Our efforts are yielding results as evidenced by our client Net Promoter Score of 70 in the first half of 2026, a level raggling some of the best service organizations.
We continue to invest in technology with the next generation of our LASI client-focused AI assistant technology to drive an exceptional client experience. Our continued AI investment and strong servicing performance have helped us achieve a client Net Promoter Score level rivaling Amazon, Apple, and Google.
Our goals and key results are summarized below: Customer & Client Segment and Service Excellence Metric Metric Weight Threshold Target Maximum Performance Outcome Performance Achievement Weighted Performance Achievement 1. Lending - Retail Customer Average Quarterly Net Promoter Score (NPS) from Transactional Survey …
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.