Ooma, Inc.
ooma.com ↗In their words
“Our net dollar subscription retention rate for the quarter was 99% as compared to 99% in the first quarter”
“Our net dollar subscription retention rate for the quarter was 99%, as compared to 99% in the third quarter.”
“Ooma reports a 73% Net Promoter Score for its small business solution, demonstrating strong customer satisfaction.”
NPS disclosures (1)
Ooma reports a 73% Net Promoter Score for its small business solution, demonstrating strong customer satisfaction.
Retention over time
Retention figures Ooma, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (5)
Net revenue retention (Net dollar subscription (overall)): 99% (Q2 2027) — “Our net dollar subscription retention rate for the quarter was 99% as compared to 99% in the first quarter”
Net revenue retention: 99% (April 30, 2026) — “Net dollar subscription retention rate 99% 99%”
Ooma Q1 earnings call reports net dollar subscription retention of 99%.
Net revenue retention (subscription): 99% (FY2026) — “Net dollar subscription retention rate … ”
Net revenue retention: 99% (Q4 2026) — “Our net dollar subscription retention rate for the quarter was 99%, as compared to 99% in the third quarter.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.