Open Text Corporation
opentext.com ↗In their words
“Customer support net renewal rate was 93%, up from 91% year-over-year”
“Cloud net renewal rate was 94%, down 180 basis points year-over-year”
“Our customer support net renewal rate was 93%, up 3% year-over-year.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Open Text Corporation has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (6)
Net revenue retention (customer support): 93% (Q4 2026) — “customer support net renewal rate was 93%, up from 91% year-over-year”
Net revenue retention (cloud): 94% (Q4 2026) — “cloud net renewal rate was 94%, down 180 basis points year-over-year”
OpenText discusses how journey orchestration helps organizations reduce churn and improve retention.
Net revenue retention (Customer Support): 93% (Q3 2026) — “Our customer support net renewal rate was 93%, up 3% year-over-year.”
Net revenue retention (Customer Support): 92% (Q2 2026) — “Our customer support net renewal rate also remained consistent at 92%.”
Net revenue retention (Cloud): 95% (Q2 2026) — “And our cloud net renewal rate remained consistent at 95%.”
32 earlier entries are in the full version. Get full access →
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.