OPENLANE, Inc.
openlane.com ↗In their words
“Uess, I'd say a good part of it at this point is I think they're hearing good word-of-mouth feedback from other dealers. I've talked on calls like this in the past about our focus on NPS scores. We have buyer scores, seller scores, and I think I said in the call they're in the good to excellent range.”
“I feel really good about the stickiness of our platform. I feel really good about the NPS scores we are getting. I certainly feel great about the customer enrollment.”
NPS disclosures (5)
…uess, I'd say a good part of it at this point is I think they're hearing good word-of-mouth feedback from other dealers. I've talked on calls like this in the past about our focus on NPS scores. We have buyer scores, seller scores, and I think I said in the call they're in the good to excellent range.
At the end of Q1, our transactional NPS scores across all geographies sits squarely in the excellent range with our U.S. seller NPS achieving the highest scores, indicating exceptional customer loyalty and brand satisfaction. So as we look into the remainder of 2026, while we cannot count on an industry environment as strong as Q1, there is still a lot of opportunity for OPENLANE.
…+33% Beginning 2024 End of Year 2025 End of Year 2025 Beginning 2024 26 Investor Day Best Customer Experience: Leading Through Our Purpose Excellent Great Good Needs Improvement US Buyer tNPS US Seller tNPS Key Customer Experience Focus Areas 2025 OPLN transactional NPS Unified Inspections AI Assisted Arbitration Customer Support Dealer Relationships 27 Investor Day Digital…
I feel really good about the stickiness of our platform. I feel really good about the NPS scores we are getting. I certainly feel great about the customer enrollment.
And finally, we continue to invest in people and technology to deliver an exceptional customer experience. OPENLANE is a digital marketplace leader in a relationship business, and our relationship-first approach is helping the OPENLANE brand growing preference and keep our transactional NPS scores in the great to excellent range.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.