Oscar Health
oscarhealth.com ↗In their words
“Churn, we previously thought it was 1% to 2%. It's probably going to be closer to twice that amount.”
“In the range of 1% to 2% a month in terms of kind of churn from the end of the first quarter through the end of the year.”
“We've seen about 45% of the people who were part of CMS' list to us on FTR or dual enrollments with 45% of that list has churned.”
NPS disclosures (2)
As a result, engagement with our technology platform and customer satisfaction remains high, relative to industry average. During the fourth quarter of 2025, our net promoter score was well above the industry average. Our platform is an increasingly powerful force driving the performance of Oscar's insurance business – fueling growth, engagement, and operational efficiencies.
We continue to roll out new ones because we do see success with retention when we have people with these conditions. They have a high NPS on these plans.
Retention over time
Retention figures Oscar Health has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (3)
Churn: 2% (Q2 2026) — “churn, we previously thought it was 1% to 2%. It's probably going to be closer to twice that amount.”
Churn: 1.5% (Q4 2025 (through year)) — “in the range of 1% to 2% a month in terms of kind of churn from the end of the first quarter through the end of the year.”
Churn (FTR/dual enrollment members): 45% (Q3 2025) — “we've seen about 45% of the people who were part of CMS' list to us on FTR or dual enrollments with 45% of that list has churned.”
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Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.