Otis Worldwide Corporation
otis.com ↗In their words
“Ended last year with a 94.5% ex China retention rate. So as we continue to add units... first quarter '26 to first quarter '25, we're up about 50 basis points in retention”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
Retention rate (Service (excluding China)): 94.5% (FY2025) — “ended last year with a 94.5% ex China retention rate. So as we continue to add units... first quarter '26 to first quarter '25, we're up about 50 basis points in retention”
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Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.