PagerDuty
pagerduty.com ↗In their words
“PagerDuty's dollar-based net retention slipped to 97% from the prior quarter, signaling reduced spending by existing customers.”
“Our dollar-based net retention rate was 98% for the fiscal year ended January 31, 2026”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures PagerDuty has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (5)
PagerDuty Q2 FY2027: dollar-based net retention rate of 98% as of July 31, 2026.
PagerDuty's dollar-based net retention slipped to 97% from the prior quarter, signaling reduced spending by existing customers.
Net revenue retention: 97% (LTM ended April 30, 2026) — “Dollar-based net retention rate was 97% as of April 30, 2026, compared to 104% as of April 30, 2025”
Net revenue retention (All paid customers): 98% (FY2026 (ended Jan 31, 2026)) — “Our dollar-based net retention rate was 98% for the fiscal year ended January 31, 2026”
Net revenue retention: 100% (Q3 FY2026 (Oct 31, 2025)) — “Dollar-based net retention rate was 100% as of October 31, 2025, compared to 107% as of October 31, 2024.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.