Palo Alto Networks
paloaltonetworks.com ↗In their words
“Reflected in our 120% net retention and single-digit churn rates amongst this cohort”
“Best-in-class net retention rate amongst platformized customers, which stands at 119%”
“Palo Alto Networks reports net revenue retention exceeding 120%, demonstrating strong platform standardization and expansion.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Palo Alto Networks has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (10)
Palo Alto Networks reports net revenue retention exceeding 120%, demonstrating strong platform standardization and expansion.
TD Cowen highlights 120% net revenue retention among Palo Alto Networks' platformized customers.
Palo Alto Networks' platformized customers achieved net revenue retention above 120%, driving next-gen security ARR to $9.1B with five consecutive earnings beats.
Palo Alto Networks reported net revenue retention exceeding 120% for its platformized cohort in Q4 FY 2027.
Palo Alto Networks benefits from platformization deals with solid growth and strong net revenue retention, per BofA analyst.
Palo Alto Networks achieved net revenue retention of 120% with single-digit churn due to multi-product deployment.
Palo Alto Networks reports 120% net revenue retention rate for platform customers with 24% YoY RPO growth.
Palo Alto Networks locks in 70,000 customers with high switching costs, delivering 119% net retention.
Net revenue retention (platformized cohort): 120% (Q3 2026) — “reflected in our 120% net retention and single-digit churn rates amongst this cohort”
Net revenue retention (platformized customers): 119% (Q2 2026) — “best-in-class net retention rate amongst platformized customers, which stands at 119%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.