Paychex
paychex.com ↗In their words
“We're improving our retention. We're seeing our Net Promoter Scores go up across the board. We are leveraging and embracing this tool.”
“Paychex achieved customer retention near 82–83% and sustained high revenue retention in FY2026.”
“Paychex Q4 2026 preview highlights client retention metrics and net new client additions.”
NPS disclosures (1)
We're improving our retention. We're seeing our Net Promoter Scores go up across the board. We are leveraging and embracing this tool.
Retention disclosures (3)
Paychex achieved customer retention near 82–83% and sustained high revenue retention in FY2026.
Paychex Q4 2026 preview highlights client retention metrics and net new client additions.
Paychex AI enhancements test client stickiness; upgrades aim to deepen role in clients' HR operations and retention.
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.