Paycom Software, Inc.
paycom.com ↗In their words
“We are seeing our Net Promoter Score continue to be impacted to the positive, and I believe that all those things have an opportunity to impact us throughout this year.”
“Paycom's growth strategy relies on customer ROI, retention and internal productivity improvements as client growth slows.”
“Paycom Software reports retention rates as a key metric expected to meaningfully strengthen long-term net revenue.”
NPS disclosures (1)
We are seeing our Net Promoter Score continue to be impacted to the positive, and I believe that all those things have an opportunity to impact us throughout this year.
Retention disclosures (6)
Paycom's growth strategy relies on customer ROI, retention and internal productivity improvements as client growth slows.
Paycom Software reports retention rates as a key metric expected to meaningfully strengthen long-term net revenue.
Paycom Software expects retention to improve as clients achieve higher ROI and receive world-class service, with positively impacted Net Promoter Scores.
Investors are watching whether Paycom can stabilize client retention and net revenue retention as key earnings themes.
Net revenue retention: 91% (FY2025) — “annual revenue retention rate of 91% and 90% for the years ended December 31, 2025 and 2024, respectively”
Net revenue retention: 91% (2025) — “Paycom's annual revenue retention rate in 2025 increased to 91% compared to 90% in 2024”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.